I ensure it is delightfully easy for users to accomplish their desired tasks on your web, mobile and tablet applications, leading to increased sales, customer retention and referrals.

Stocktake
Review of your current user experience and a look at what you want to achieve from this engagement.
Research
Who are your users? What are their expectations? What works, what doesn’t? Who are your competitors?
Prototyping
Creation of wireframes and user journeys forming an interactive prototype. Test, tweak, rinse, repeat.
Measurement
Identification of key metrics while keeping an eye on their performance in the real world.

“You have to start with the customer experience and work backwards to the technology.”

– Steve Jobs

Speaking
From industry conferences to corporate events, I can talk about the fundamentals of UX design, why it’s important, how it can deliver an impressive ROI and how to increase UX maturity in your organisation.


Teaching
Facilitating classes and workshops at General Assembly on UX fundamentals, key deliverables, skills and tools. Will also be participating in panels from time-to-time to take questions from audiences interested in making the career transition into user experience design.


Recent classes and events:

Career Fast-Track: Opportunities in User Experience Design
Thursday 10th, September 2015

Lean UX Workshops (Parts I and II)
Thursday 3rd, September 2015 and Tuesday 8th, September 2015

Career Fast-Track: Opportunities in User Experience Design
Thursday 13th, August 2015

Career Fast-Track: Opportunities in User Experience Design
Thursday 9th, July 2015

Introduction to Wireframing with Sketch & InVision
Wednesday 10th, June

Career Fast-Track: Opportunities in User Experience Design
Thursday 28th, May

The Fastest Growing Jobs of the 21st Century: A Panel of Digital Experts
Wednesday 8th, April

Career Fast-Track: Opportunities in User Experience Design
Thursday 26th, March

Career Fast-Track: Opportunities in User Experience Design
Thursday 19th, February

Lean UX: A Hands-on Workshop in Building Wireframes
Monday 9th, February and Wednesday 11th, February

Prototyping and Usability Testing
Monday 5th, January

Career Fast-Track: Opportunities in User Experience Design
Thursday 19th, Feb
Slides [PDF, 2.6MB]

Lean UX: A Hands-on Workshop in Building Wireframes
Monday 9th, Feb and Wednesday 11th, Feb
Slides – Session 1 of 2 [PDF, 1.5MB]
Slides – Session 2 of 2 [PDF, 466KB]

Prototyping and Usability Testing
Monday 5th, Jan
Slides [PDF, 1.4MB]